Privacy Policy

1. Introduction

Quiet Listings is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store personal information.

2. Scope of this Policy

This Policy applies to personal information collected through:

• the Platform
• property enquiry forms
• account registration (if applicable)
• email, phone and other communications
• cookies and analytics technologies

3. What is personal information?

“Personal information” has the meaning given in the Privacy Act and generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.

4. What personal information we collect

4.1 Information you provide

We may collect:

• full name
• email address
• telephone number
• enquiry details
• account credentials (if applicable)
• communications with us
• marketing preferences

4.2 Property enquiry information

When you enquire about a property, we may collect:

• property of interest
• search preferences
• budget ranges (if provided)
• inspection or contact requests

4.3 Automatically collected information

When you use the Platform, we may automatically collect:

• IP address
• device identifiers
• browser type
• operating system
• pages viewed
• referring URLs
• interaction data
• cookie identifiers

4.4 Information from third parties

We may receive information from:

• publicly available sources
• listing agencies (where enquiries are facilitated)
• data providers
• analytics providers
• marketing partners

5. How we collect personal information

We collect personal information when you:

• browse or use the Platform
• submit an enquiry
• contact us
• create an account
• subscribe to communications
• interact with cookies or tracking tools

Where reasonable and practicable, we collect personal information directly from you.

6. Purposes of collection

We collect and use personal information for the following purposes:

• operating and maintaining the Platform
• displaying and personalising property content
• responding to enquiries
• facilitating contact between users and listing agents
• providing customer support
• sending service-related communications
• improving platform functionality and user experience
• analytics and performance measurement
• marketing (where permitted)
• fraud prevention and platform security
• complying with legal obligations

7. Direct marketing

We may send you marketing communications where:

• you have consented; or
• it is otherwise permitted under the Privacy Act.

You may opt out at any time by:

• using the unsubscribe link; or
• contacting us at privacy@quietlistings.com.au.

8. Disclosure of personal information

We may disclose personal information to:

• listing agents or agencies (where you submit an enquiry)
• IT and cloud service providers
• analytics and data providers
• marketing service providers
• professional advisers
• regulators or authorities where required by law

We do not sell personal information to third parties.

9. Overseas disclosure

Some of our service providers may be located overseas, including in:

• United States
• European Union
• Singapore
• other jurisdictions where our providers operate

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy law.

10. Cookies and tracking technologies

We use cookies and similar technologies to:

• enable core site functionality
• remember user preferences
• analyse traffic and usage
• improve the Platform
• support marketing and advertising

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

11. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

• encryption in transit
• secure hosting environments
• access controls
• password hashing
• monitoring and logging

However, no internet transmission or storage system is completely secure.

12. Data retention

We retain personal information only for as long as reasonably necessary for:

• the purposes described in this Policy
• legal and regulatory requirements
• dispute resolution
• enforcement of our agreements

We may de-identify or securely destroy information when no longer required.

13. Access and correction

You may request access to or correction of your personal information by contacting us at:

privacy@quietlistings.com.au

We will respond within a reasonable period and in accordance with the Privacy Act.

We may need to verify your identity before processing requests.

14. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first.

We will investigate and respond within a reasonable time.

If you are not satisfied, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

15. Changes to this Policy

We may update this Privacy Policy from time to time.

The current version will always be published on the Platform with the updated date.

16. Contact

Privacy Officer
Quiet Listings
Email: privacy@quietlistings.com.au